Make outsourced operationsmeasurable, accountable, and AI-ready.
BPOIQ helps finance and operations leaders independently review outsourcing contracts, vendor-reported KPIs, pricing, compliance exposure, and AI productivity opportunities — so value leakage can be identified, governed, and recovered.
Most vendors grade their own performance. BPOIQ gives buyers the operating truth.
Annual outsourced spend
Vendor accountability
Q3 SLA attainment
Unrecovered credits
Estimated leakage range
Medium confidence$30K–$80K
Signals
- SLA confidenceMedium
- AI opportunityHigh
- Open vendor actions7
- Overdue actions3
The problem
Most companies let vendors grade their own performance.
Vendor-produced QBRs and KPI reports often control the performance narrative. BPOIQ gives clients an independent view of contract obligations, actual performance, pricing logic, compliance exposure, and AI opportunity.
Self-reported performance
Vendors author their own QBRs, control the narrative, and define the metrics they are measured against.
Unverified SLAs and KPIs
Contractual definitions rarely map cleanly to operating data. Service credits often go unrecovered.
Hidden value leakage
Pricing, invoice logic, scope creep, and missed productivity assumptions quietly erode margin.
Unclear AI economics
Providers may deploy AI, but contracts rarely define who captures the productivity benefit.
Positioning
The independent intelligence layer between companies and outsourced service providers.
BPOIQ connects the contract, operating data, pricing model, compliance obligations, and AI opportunity into one accountability model — designed for PE Operating Partners, CFOs, COOs, and service operations leaders managing outsourced service relationships.
- Contract-to-performance visibility
- Independent SLA / KPI validation
- Pricing & invoice leakage detection
- AI & automation opportunity map
Three pillars
Assess. Source. Operate.
A connected operating model that finds leakage, structures better deals, and keeps providers accountable over time.
AssessIQ
Diagnostic reviews that identify leakage, risk, and AI opportunity across outsourcing agreements and workstream performance.
- ContractIQ Review for contract, SOW, SLA, and pricing terms
- PerformanceIQ Review for KPI, SLA, invoice, and workstream performance
- Compliance and control exposure review
- AI and automation opportunity map
SourceIQ
RFP, vendor selection, renegotiation, pricing comparison, and value capture support.
- RFP design and vendor selection
- Proposal comparison and scoring
- Pricing normalization
- AI capability diligence
- Renegotiation and rebid support
OperationsIQ
Subscription governance for outsourced service operations.
- SLA / KPI dashboards
- Vendor performance scorecards
- Action and risk tracking
- AI opportunity tracker
- QBR / MBR support
EBITDA Leakage Estimator
Estimate potential EBITDA leakage in your outsourced operations.
A directional, benchmark-driven estimate of where margin may be quietly eroding. Validated through a free Opportunity Snapshot.
EBITDA Leakage Estimator
See your potential value leakage range.
Directional estimate based on outsourced spend and operational complexity. Validated through a free Opportunity Snapshot.
Number of vendors
Number of workstreams
Current SLA confidence
Estimated annual EBITDA leakage
$65K – $115K
6.5% – 11.5% of annual spend (midpoint $90K)
This estimate is directional and based on benchmark assumptions. It is not a financial audit, legal review, or guarantee of recoverable savings.
Charter Client Program
Shape the BPOIQ platform from the inside.
A small group of design partners receive a baseline value leakage review bundled with a 90-day OperationsIQ pilot, preferred pricing, and direct input into the product roadmap.
Apply for Charter ProgramTrust & Security
Built for secure outsourced operations review.
- — Zero-PII extraction policy
- — Least-privilege, read-only access by default
- — Tenant isolation and client-controlled data
- — Independent of any outsourcing provider
Find what your vendors aren't telling you.
Start with a free Opportunity Snapshot. We will quantify leakage, surface AI opportunity, and outline what an independent governance layer would look like for your operations.