BPOIQ

Trust & Security

Built for secure, independent review of outsourced operations.

BPOIQ is operated by CatalystIQ LLC under a strict independence posture. We work for the buyer of outsourced services — never the provider — with controls designed for finance, audit, and regulator scrutiny.

Core controls

Six commitments we make to every client.

Zero-PII extraction

We work with operating metadata — SLAs, KPIs, invoices, contract terms — not customer PII. PII is filtered or excluded at intake.

Least-privilege access

Engagement teams are scoped per client, with role-based access, MFA, and time-bounded credentials.

Tenant isolation

Each client's data is isolated logically and by access control. No cross-client analytics or benchmarking without explicit consent.

Client-controlled data access

You decide what data sources we connect to. Read-only by default. Revoke access at any time.

Provider independence

CatalystIQ LLC takes no fees, referrals, or revenue share from any outsourcing provider. We work for the buyer of services — only.

Auditability

Every finding and recommendation traces back to source contracts, operating data, and pricing artifacts.

Concierge Ingestion

A secure, low-friction way to share what matters.

BPOIQ can support secure Concierge Ingestion through a permissioned upload environment or read-only access pathway. Typical folders include MSAs, SOWs, SLA reports, QBR decks, invoice summaries, and KPI exports. BPOIQ is designed to focus on operational metadata and avoid unnecessary customer PII.

Secure Intake Workspace
  • 📁 01 Contracts & SOWs
  • 📁 02 SLA / KPI Reports
  • 📁 03 QBR / MBR Decks
  • 📁 04 Invoice Summaries
  • 📁 05 Ticket / Case Metadata
  • 📁 06 Governance Actions

Day-1 Trust Packet

What security, procurement, and vendor-risk teams receive.

The Day-1 Trust Packet is designed to help security, procurement, and vendor-risk teams understand how BPOIQ handles data before any ingestion begins.

  • Zero-PII extraction policy
  • Least-privilege access
  • Read-only access preference
  • Tenant isolation approach
  • LLM usage policy
  • Data retention approach
  • Access revocation process
  • No provider-fee independence statement
  • Operational compliance disclaimer

LLM usage policy. BPOIQ uses AI-assisted workflows to extract, normalize, and analyze operational artifacts. Client data is handled according to agreed engagement terms. Where LLM workflows are used, BPOIQ is designed to minimize sensitive data exposure and can support zero-data-retention API configurations or client-approved AI processing paths where required.

We use this only to respond to your request. No marketing lists. No provider sharing.

Independence statement

We do not take fees from any outsourcing provider.

BPOIQ works for the buyer of outsourced services. Our fees are paid by the client. We do not accept commissions, referral fees, revenue share, or marketing payments from outsourcing providers.

What BPOIQ is not

  • — Not a BPO broker or referral network.
  • — Not a staffing or labor arbitrage business.
  • — Not a law firm — we do not provide legal advice.
  • — Not an audit firm — we do not issue audit opinions.
  • — Not a guarantee of recoverable savings.

Findings are operational, commercial, and governance intelligence, intended to support decisions made by the client.