Product and Service Terms

A directional review of leakage, SLA confidence, and AI opportunity across one outsourced workstream. Output is directional and not a financial audit, legal review, or guarantee of recoverable savings.

A limited operational and commercial review of one outsourcing agreement, SOW, or SLA package, designed to identify potential areas for deeper analysis. It is not legal advice, a formal audit, or a full contract redline.

A workstream-level review of KPI, SLA, QBR, invoice, or performance data using AI-assisted analytics to flag potential service credit, pricing, productivity, trend, or governance issues. Fees may be credited toward a SourceIQ engagement initiated within 90 days.

SourceIQ engagements typically use a launch fee plus success-based economics tied to first-year contract value or verified savings. Prior PerformanceIQ fees may be credited toward the launch fee if SourceIQ begins within 90 days.

OperationsIQ subscription terms are governed by the BPOIQ OperationsIQ Subscription Terms.

Any renegotiation or savings-share engagement must include a pre-agreed Baseline Savings Formula. The formula should define the baseline period, baseline spend, baseline unit rates, included savings categories, excluded savings categories, measurement period, and documentation required.

Included savings may include:

• unit rate reductions
• eliminated minimums
• reduced fixed fees
• recovered service credits
• corrected invoice errors
• negotiated credits
• agreed AI-deflected headcount reductions
• productivity commitments documented in revised terms

Excluded savings may include:

• unrelated volume decline
• seasonality
• business closure or downsizing
• business mix changes
• client-side demand reduction
• macroeconomic factors
• initiatives already underway before the BPOIQ engagement
• savings not tied to documented recommendations or negotiated terms

Charter clients receive a no-cost or at-cost baseline value leakage review bundled with a required 90-day OperationsIQ pilot, preferred pricing on follow-on engagements, and direct roadmap input.

BPOIQ takes no fees, referrals, commissions, or revenue share from any outsourcing provider. All fees are paid by the buyer of services.